Q: Where are you located?
A: Our physical address is 315 N. Bowman Road in Little Rock, Arkansas. Our mailing address is P.O. Box 22912, Little Rock, AR 72221.

Q: Do you require a deposit to hold my date?
A: For wedding & special events: A $500 deposit is required as soon as possible to confirm the reservation. Deposit is non-refundable and non-transferable for other services or dates. Cancellation forfeits deposit. A guaranteed head count and 50% payment is due 30 days prior to the event. Guest count may be increased after such time but not decreased. Final payment and guest count is due 1 week prior to the event. All payments are non-refundable. There is a $25 late fee and 10% finance charge if these terms are not met.

Q: Why is there a 20 person minimum for my order?
A: This has always been our preference but we reduced our minimum order during Covid. Gatherings were much smaller and we wanted to be as safe as possible through the pandemic. Now that things have somewhat gone back to normal, we’ve returned to our 20 person minimum requirement. When catering for really small groups, we often have to purchase food from the grocery store (versus our foodservice distributor). This takes extra time and costs more money, so it makes it harder to keep pricing competitive.

Q: What forms of payment do you accept?
A: We prefer cash, debit and credit cards but will also accept personal checks.

Q: When do you need my final guest count?
A: For weddings & special events, a guaranteed count is due 30 days prior to the event. Guest count may be increased after this time but not decreased. Final head count is due one week prior to the event so we can prepare accordingly.

Q: How do I make my deposit & any subsequent payments?
A: For credit card payments, we can email a secure link to pay online. You can mail payments to P.O. Box 22912, Little Rock, AR 72221, or drop off payments in person at 315 N. Bowman Road, Suite 2, Little Rock, AR 72211.

Q: Are there additional fees or charges?
A: Everything will be line itemized on your proposal and invoice. Applicable taxes will be applied to each event order. If Heritage Catering staff is working your event, there will also be a 10% service charge added to the total of the bill. The service charge is not a tip or gratuity for staff. The service charge is to cover the overhead expenses like insurance, office supplies, van fuel, rent and administrative expenses. Tips (gratuity) to the staff are solely at your discretion.

Q: What is your cancellation policy?
A: Should it become necessary to cancel your event and terminate the contract, the client will be responsible for all expenditures to date, including but not limited to food and labor expenses, special orders, rentals and/or proposals costs. All deposits and payments are non-refundable. However, if, due to emergency (including COVID related issues) the client wishes to reschedule the event, the deposit and payments made to date are transferable. As long as the location and date are agreeable to Heritage Catering and the client, we will be pleased to honor these arrangements.

Q: Do you offer tastings?
A: Yes! Our tastings are usually scheduled after the consultation and proposal has been received. We prepare the menu you’ll (hopefully!) be serving at your event. Usually the most challenging part is finding a date that fits within everyone’s schedules! We try to schedule our tastings Tuesday through Thursday between 11am-4pm. Weekends (Fri & Sat) are usually busy with events, and we close on Sundays. We typically prepare 4-6 menu items of your choice, and charge $100 for each tasting for up to 4 guests. This price could fluctuate depending on the menu items requested. If you end up booking with Heritage, the tasting fee is waived or credited to your account. As a catering company, we’re a little different than a restaurant. We don’t have a set menu we prep and prepare everyday. We purchase food based on what is ordered for the week. So our tastings are completely customized and prepared just for you!

Q: How far in advance do I need to book you?
A: If you know your event date, we always recommend you reserve your date as soon as possible. Once you have signed your contract and paid the initial deposit, your date is locked in and on our calendar. Weekends during “wedding season” can fill up quickly. Corporate lead times are much shorter. Most times, we can accommodate smaller corporate requests, such as lunches, in a matter of days.

Q: Can you accommodate for dietary restrictions on my menu?
A: Yes, we have a wide variety of vegetarian, gluten-free, allergy-sensitive and other special needs menu items. When planning your event, we will discuss your dietary needs and will suggest a menu that will be suitable for you and your guests.

Q: Can you provide service staff for my event?
A: Yes. Heritage Catering can provide servers & bartenders for your event for $25 per hour, per employee. This charge is calculated from the time they leave Heritage Catering until they return. Heritage servers will provide agreed upon setup and breakdown of the event, maintain food and beverage areas to ensure cleanliness and will bus tables. Our staff is also responsible for cleaning their work area and following the rules of the venue.

Q: What does your staff wear while working events?
A: Our servers and bartenders wear black pants, black, long sleeve, button-down collared shirts, black shoes and a Heritage Catering apron.

Q; Do you charge a cake cutting fee?
A: No, if Heritage servers are working your event, they will be happy to cut the wedding cake.

Q: I’m planning on providing alcohol at my event. Can I hire your bartenders to serve it?
A: Yes, if you plan to provide alcohol for your event, Heritage can provide bartenders. The charge for bartenders is $25 per hour, per bartender. The client is responsible for delivering alcohol to the venue.

Q: Is Heritage Catering licensed and insured?
A: Yes, we have all licenses, permits and insurances that are required to prepare and serve food and beverages. We can provide you and/or your event space or company with a copy of these if needed.

Q: Can you provide rental items for my event?
A: We work with local rental companies for items like tables, chairs, linens, china, glassware and flatware. We can make recommendations for items and quantities needed based on your event.

Q: Can I customize the menu and services for my event?
A: Definitely! We are here to serve you, and want to create a menu that suits you best. You can add beverages, equipment and staff. The factors that affect the price of an event include the number and kind of menu choices, number of guests, length of the event as well as number of servers required. Our goal is to give you the fairest price based on your specific needs.